Payments & Utility Account Services

Utilities Service Center

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  1. Utilities Service Center

    Physical Address
    2251 Belknap Avenue
    Billings, MT 59101

    Phone: 406-657-8315

    Hours of Operation
    Monday through Friday
    8 am to 5 pm

    After Hours Emergencies: 

  1. Account Services
  2. Online Payments
  3. Portal FAQs
  4. Resident Resources

Utility Account Services

The City of Billings provides reliable service for Water, Wastewater and Garbage Collection Utilities for both residential and commercial customers within the City limits. 

Call the Utilities Service Center at (406) 657-8315 for assistance with any of the following:

  • Set up a new account
  • Update account information
  • Transfer services to a new address
  • Make a one-time payment 
  • Make a Payment Plan
  • Request Recurring Payments
  • Request Paperless Billing
  • Turn off service for repairs
  • Other inquiries or concerns

Account Resources

Online forms are available for your convenience:

Refund Policy

Refunds are only given for customer accounts that have been closed and have a credit balance. If you have another water/sewer service account, the balance will be transferred to that account. If you have questions, please call (406) 657-8315.

Check out this important Public Service Message:

Please, remember- NO WIPES DOWN THE PIPES!

It's a Toilet Not a Trash Can