Payments & Utility Account Services

Utilities Service Center


  1. Utilities Service Center


    Physical Address
    2251 Belknap Avenue
    Billings, MT 59101


    Hours of Operation
    Monday through Friday
    8 am to 5 pm

    After Hours Emergencies: 
    406-657-8353



  1. COVID-19 Resources
  2. Account Services
  3. Online Payments
  4. Portal FAQs
  5. Resident Resources

Relief Assistance

In addition to the special provisions outlined below, the Public Works Department continues to offer budget billing and payment plan options to our customers. See the Account Services and Online Payments tabs for additional information on these and other payment resources.

CARES Act Funds

Contact HRDC to obtain an application or to learn more about the Application for Essential Services (COVID-19) and funding available to assist with utility services. The local District 7 office may be reached at (406) 869-2593, or find more information online at hrdc7.org .

Overview of Montana Governor’s Orders & Utility Services

The Governor of the State of Montana issued Executive Order No 2-2021 and Directive a Directive on February 12, 2021 implementing the order and to provide guidelines of behavior for citizens and businesses in the State.  In part, the EO and Directive repealed all preceding guidelines and mandates set-forth, including the Vulnerable Population Exemption for utility service shut-off and late fees. This exemption will no longer be available to City of Billings utility customers effective June 1, 2021. Customers are encouraged to contact our offices in advance to set-up a payment plan or contact HRDC 7 to apply for utility assistance through the CARES Act Fund. 

Check out this important Public Service Message:


Please, remember- NO WIPES DOWN THE PIPES!

It's a Toilet Not a Trash Can